Privacy Policy

General Information

Any access or use of rightjp.com signifies your consent to the following policies, terms and conditions. Prior to taking any legal action or raising any external dispute, please contact us at RIGHT directly and inform us of the nature of your issue with the view of reaching a mutually agreeable solution.

Payments and Charges

We accept all major credit cards in addition to PayPal, Google Pay, WeChat Pay. Please note that registration is not required in order to place an order through PayPal Express Checkout.

Provincial taxes are assessed based on the shipping address of your order. When ordering goods from RIGHT internationally, your order may also be subject to import duties and/or taxes. RIGHT is not responsible for any charges that are incurred from customs, duties or taxes whatsoever. Any additional charges for customs clearance are considered outside of our control, and RIGHT cannot predict the value of what these charges may be. For further information on custom and excise tax policies in your country, please contact your local customs office.

RIGHT reserves the right to amend prices on the website. Despite our endeavour to maintain accurate and correct pricing on the website, there may be mistakes from time to time. If there is a mistake, you will be notified by email before your order is dispatched to you.

Shipping costs are not included in the prices of our products. Shipping costs are determined by the requested shipping address, shipping method and the value of your order. In some cases, due to the size or weight of particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.

To request a modification or cancellation to your order, please contact us at email iinfo@rightjapan.com as soon as possible. However, before contacting us, be advised that all orders placed for “Release Product” are final sale and not eligible for modification, cancellation, return or exchange once submitted.

Price Adjustments and Price Matching

We are unable to provide price adjustments to reflect current discounts or promotions. Time-limited promotions cannot be applied retroactively. Additionally, while we strive to offer competitive pricing, we do not price match other retailers.

Release Product Policy

All orders for “Release Product” are final sale. Purchases are limited to one pair, per order, per release. Multiple orders of the same release product by the same customer are subject to cancellation, as well as orders containing more than one pair per release. No modifications, cancellations, returns or exchanges will be accepted under any circumstances once an order is submitted. All online orders will incur shipping charges. Any product falling within this policy will have an indication on the individual product page. Please be aware that your order can take up to three (3) business days to process.

Shipping Information

Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped, we have no control over how long it will take to arrive. We also have no control over international customs delays. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.

All domestic orders are shipped with Japan Post Expedited service. For international orders, we offer both Japan Post,DHL,EMS and FedEx services. For international Japan Post shipments, once your parcel clears customs, it will be handed over to your local shipping carrier for final delivery.

Your package may require a signature upon delivery. Should authorized recipient be available to sign, the shipping company will leave a notice and either attempt delivery at a later time or make the parcel available for collection at a local depot or authorized location. After we have provided a tracking number, it is the customer’s responsibility to follow tracking updates provided by the shipping company and arrange for re-delivery or collection if necessary.

Change of Address

If a customer asks for a package to be shipped to an address other than the one registered to the credit card used for an order, RIGHT may request additional information to verify the legitimacy of the order. If these details are not provided, RIGHT reserves the right to only ship to the billing address. Please note that if an order has already been packed and handed over to our shipping team, RIGHT is not responsible for ensuring any modifications to the shipping address. We also are unable to re-route a parcel once it has been shipped.

Cookies and Related Technologies

RIGHT uses cookies, tracking pixels and related technologies. Cookies are small data files that are stored on your device to aid in tracking use of the website and to improve user experience.

Your browser can be set to refuse cookies or delete them after they have been stored by referring to your browser’s help section for instructions. RIGHT will not be held responsible for any function that may not operate after you delete cookies, or any damages (pecuniary or otherwise) arising from those functions not operating or having reduced functionality.

Security

For all orders, RIGHT provides the option of checking out with PayPal, the most trusted internet payment processing company. When checking out with your PayPal account or through PayPal Express Checkout, all personal and credit card information is transmitted through PayPal’s secure connection.

Orders placed with a credit card without the use of PayPal are processed through Shopify Payments. As a payment processor, Shopify meets all 6 requirements of PCI compliance (Payment Card Industry Data Security Standard), and transactions processed through Shopify Payments profit from increased controls around credit card data and reduced risk of credit card fraud.

If you have questions regarding these policies, terms and conditions, please contact us anytime.